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Customer service

If, despite all efforts to offer our customers the best quality standard, problems should arise with your Blaupunkt pedelec or car audio product, we deeply regret this and will help you as best we can. You can get competent help from us by email or by telephone at:

We will help you there so that you have a perfect Blaupunkt product in your hands again as quickly as possible. You are also welcome to contact your specialist dealer, many things can be solved much more quickly on site if you can see or touch a problem.


An update is not necessary if the device is working properly.

If, contrary to expectations, an error occurs with your device, our service requires a comprehensible description of the error and information about the current software version. Without this information, it is unfortunately not possible for us to help you with your problem or provide you with software.


Blaupunkt Competence
Center Car Multimedia & 
Foldable E-Bikes

Evo-Sales GmbH

Hastenbecker Weg 33

31785 Hameln/Germany

+49 (0) 5151 / 82382 - 0

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